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Partial · betaFleet status · Axanar On Demand · Donor portal · Battle for Axanar · Updated 2026-09-28
Axanar Platform Status
Moving from beta.axanar.com to axanar.com over the next several weeks.
6
Films free to stream
Canonical + Expanded Universe (TGS returns September 1st)
8/8
P2P magnets healthy
Tigris + archive.org webseeds
12
Open work items
Small residual queue
894
Legacy packages restored
Old portal rows → live pledges (Aug 3)
Systems
What fans use every day
Live posture of On Demand, the donor portal, support queue, and media stack.
Email notifications (password resets, receipts)
Partial outage
Some emails may be delayed or not arrive.
Older news, fan film and cast pages
Partial outage
Some older news, fan film and cast pages don't open yet.
Site
Operational
OpenDonor Portal
Operational
OpenShop
Operational
OpenDonations
Operational
OpenFilms
Operational
OpenAxanar On Demand
Free catalog
6 titles · progressive masters · peer downloads available
Backlog
Open work by theme
Public triage labels only — no private donor details.
Shipping address
0
Perks & rewards
0
Legacy pledges
3
Email change
1
On Demand
0
Community links
0
Support ops
0
12 open · 4 historical · 4 recent inbox
Epics
Delivery tracks
Shipped7 related
Track 61 · Shipping address reliability
Shipping dual-write + survey→profile promote. Account Contact & shipping stays in sync after perk surveys.
In progress3 related
Track 62 · Legacy pledges & perks accuracy
Major win Aug 3: bulk restored old donor-portal package rows that never became Supabase pledges (hundreds of accounts). Opaque KS IDs humanized earlier. Residual: multi-email / non-KS-IGG gifts still need receipts.
Shipped1 related
Track 63 · Self-serve account email change
Portal → Account → Login email; confirm link to new inbox. Shipped.
Shipped0 related
Track 64 · On Demand fan discovery
Homepage and /watch rebranded around Axanar On Demand. Email-only free pass; signed-in skip gate. Discovery CTAs and library order shipped.
Known issues
What fans report most
Seeing the same thing? Tap Me too to open Beta Feedback already filled in — submit in one step so we can stack reports on the same bug class.
Shipping address
0 openWas: address looked saved on a perk form but Account → Contact showed blank/old data.
Plan · Fixed: survey + profile dual-write, hydrate from latest survey, bulk promote addresses. Re-check Account → Contact or use Me too if you still see a problem.
Perks & rewards
0 openRewards missing or mislabeled (Blu-ray vs scriptbook, digital).
Plan · Opaque Kickstarter IDs humanized; package backfill restored many missing tiers. Support can still correct individuals—reply with a receipt if something is wrong.
Legacy contributions
3 openLogin works but some pledges still look empty or incomplete.
Plan · Aug 3: bulk restored old portal packages that never became live pledges. Remaining gaps are often multi-email or outside original KS/IGG exports—contact support with any other emails or receipts.
Account email
1 openHard to change Kickstarter-era email.
Plan · Self-serve: Portal → Account → Login email (confirm on the new inbox). Support can still help verified cases.
Finding downloads
0 openWhere do I stream or download Gathering Storm and the free library?
Plan · The Gathering Storm launches September 1st — available for streaming and download then. The rest of the free library is live at /watch — open any film, email unlock, Stream free / Download now.
Ranks / leaderboard
0 openRanks pointed at a dead axanardonors.com URL.
Plan · Retarget to live roster or remove control.
Roadmap
Now · Next · Later
1
Now
This sprint · beta
Shipped
Legacy package backfill
Imported missing old-portal package rows into live pledges for accounts that had zero history.
In progress
Supporter history recovery (email)
Open invitations to fans whose gifts may sit under another email or outside original KS/IGG package files.
Shipped
On Demand brand & library
Homepage leads with free watch. /watch: Core Saga + Expanded Universe copy, email unlock only, no display-name gate. VIP secondary further down the page.
Shipped
Self-serve email change
Secure confirm-to-new-inbox flow on Portal → Account.
Shipped
Shipping address UX
Survey and Account profile share one address; bulk backfill complete.
Shipped
Donate paths clarified
Only vip.axanar.com launch reservation is a live VIP SKU (price on VIP storefront). Higher pack cards grayed. Larger gifts to Axanar → inquiry form emails alec@axanar.com.
2
Next
2–6 weeks
In progress
Multi-email & dual-profile cases
Staff-assisted merges when supporters confirm alternate emails used on campaigns.
planned
Ranks / leaderboard link
Retire dead axanardonors.com/leaderboard pointer.
Shipped
Donate CTA clarity
On Demand first; VIP secondary; direct gift inquiry to Alec for larger Axanar gifts outside Warp 9.
planned
Partial package reconciliation
Safer tooling for accounts that already show some pledges but still miss a campaign.
3
Later
Horizon
planned
Always-on P2P seeder
Keep WebTorrent swarms warm without relying only on fan peers.
planned
Production cutover
Clear beta → primary messaging on axanar.com.
planned
Gathering Storm chapters
Creative continuum—tracked separately from portal IT.
Release plan
Shipped & upcoming
- Shipped
Axanar On Demand brand lead
Homepage and /watch re-centered on free streaming: “Watch free. Proof we deliver.” Seven titles, Core Saga + Expanded Universe, email-only unlock (nickname optional later). Signed-in members skip the free-pass gate. Battle for Axanar / VIP is secondary further down the page—pricing stays on vip.axanar.com only.
- Shipped
Donate path: VIP reservation vs direct to Alec
Multi-tier VIP pack cards that were not real SKUs are grayed out. Live Warp 9 path is the launch reservation on vip.axanar.com. Larger gifts to Axanar Productions (not Warp 9) use a public inquiry form that emails alec@axanar.com.
- Shipped
Public status mirror repo
Public GitHub repo + Pages mirror (axanar-status) so fleet status is not stuck behind the private engineering monorepo. Canonical branded page remains beta.axanar.com/status.
- Shipped
Legacy portal package recovery
Hundreds of supporter accounts had package rows on the old donor portal that never became live pledges. We bulk-imported those package histories into the current platform (idempotent restore from legacy package tables). Live pledge count rose accordingly. History is still limited to original Kickstarter/Indiegogo package exports plus that portal—other channels or emails may need a quick support conversation.
- In progress
Donor history outreach
Open, collaborative emails to supporters whose accounts are still incomplete—inviting other emails, dates, amounts, and receipts. Staff is matching replies against multi-year campaign data; no blame, just recovery.
- Shipped
Kickstarter tier restore example
Example: a fan who saw Indiegogo perks but not Kickstarter—missing $75 Axanar KS tier restored from portal package history; account total corrected.
- Shipped
Resend paid cutover
Transactional mail From: noreply@axanar.com on Alec Pro workspace (GitHub #76). Free-tier 100/day cap no longer applies to production sends.
- Shipped
Self-serve account email change
Portal → Account → Login email. Confirmation is emailed to the NEW address; old address is notified. Pledges stay linked. Resend production From is noreply@axanar.com on paid Pro. If the new email is already on another account, use Recover Records or support.
- Shipped
Shipping address reliability
Root cause: perk shipping surveys saved addresses on survey nodes while Account → Contact only read donor_profile (~12 profiles filled vs ~284 surveys). Fix: dual-write survey→profile, hydrate GET /api/donor/me from latest survey, clearer save success UI, and one-shot drush axanar:promote-survey-addresses backfilled 224 empty profiles (0 remaining candidates). Please re-check Portal → Account → Contact & shipping; use Me too on this page if it still fails.
- Shipped
On Demand premiere stack
Free pass, full catalog stream, guided downloads, WebTorrent, comments ↔ forum, welcome email with download link.
- Shipped
Support engineering queue
Beta reports + support + Gmail contact forms → private engineering queue with triage themes and this public status page.
- In progress
Donor trust sprint
Shipping, email change, perk labels, and legacy package backfill shipped. On Demand brand lead + donate path clarity shipped Aug 3. Remaining: multi-email cases, ranks link.
- Horizon
Production hardening
Cutover messaging, seeder capacity, campaign parity, status page kept current.
Developer recruitment · volunteers only
Fan developers: join us on GitHub
Our engineering repository is private. If you build software and want to help during beta burn-in, request volunteer access — include your public GitHub profile and any special projects you want to share. We will review applications and invite up to 3 top applicants. Unpaid volunteers only.
Beta feedback
Help us improve the fleet
Send errors to axanartech@gmail.com, use the Beta feedback control (bottom-right), or the portal support form. Engineering work is tracked privately — this page is the public view of status, not a link into the private code repo. Developers: see volunteer GitHub access.