Captain’s Log – August 22nd/23rd, 2015

One thing Diana told me that dismayed me, was that she had gotten some complaints from some donors who were complaining that others were getting their Starfleet Emergency Response patches before they got their perk shipments.  It seems that some people see the photos of other donors getting their patches and wonder why they didn't get their Axanar perks first.  So here are some points to consider...

1)  The Starfleet Emergency Response patches were part of a separate fundraiser for a family who lost their house in a fire.  We had someone specifically helping with shipping out those patches in a timely manner using THAT crowdfunding platform (gofundme).  So they were not part of our regular perk shipping process since they weren't Axanar donor perks. (Think of it as a separate business).

2)  Diana is a pro, with 20+ years in retail management and knows what she is doing.  Complaining about perk shipping typically is because you haven't read the consistent updates Diana publishes on her fulfillment blog and kept informed on what is shipping, when and why.

3)  Finally, COME ON PEOPLE!  Diana busts her ass every week day (and usually weekends too) to stay on top of perk shipping, and gets paid a fraction of what she could make if she were working elsewhere.  She does it because she loves Star Trek and she loves Axanar and while almost all of the feedback she gets is positive, the few complainers tend to put a dampener on things.   Try not to be THAT person and instead, sit back, enjoy the constant flow of content on the Axanar website and Youtube page and be a positive part of the community.  You hopefully donated to help us make a movie, and so enjoy the process that we constantly share with you all, and our mutual love of Star Trek.  And say something nice to Diana.  None of this would happen without her.